What are chatbots?

Chatbots are sophisticated AI programs designed to simulate human conversation. Our campus chatbots offer AI-powered virtual assistants tailored to the unique needs of university departments.

How it works

Transformational Technology & Innovation (TTI) partners with Ivy.ai to develop powerful chatbots that give your users quick, accurate access to the information they need. We guide your department through a collaborative process to ensure a successful chatbot launch:

• Connecting to Your Sources of Truth: We begin by linking the chatbot to your department's existing sources of truth, like your website, knowledge bases, or other trusted content repositories. This allows the AI to access the information it needs to answer questions.
• Testing and Refining Responses: Your team, as the subject matter experts, will test the chatbot by asking questions against the content it has access to. You'll then validate the accuracy of its responses and identify any gaps or areas for improvement.
• Content and Answer Adjustments: Based on your testing, you'll make adjustments as needed, either by refining the content in your sources of truth or by tweaking the chatbot's answers to specific questions. This iterative process ensures precision and clarity.
• Achieving Launch Readiness: We work together until the chatbot consistently meets a high threshold of accuracy. Once this quality benchmark is achieved, we'll proceed with the seamless launch of your personalized chatbot, empowering your users with instant information.

Features

Chatbots provide users with 24/7 availability to answer in-demand questions across your organization.

• 24/7 availability: Always on. Get immediate answers anytime, day or night.
• Task automation: Efficient support. Automates routine questions, freeing up staff for complex inquiries.
• Multi-lingual support: Reaches everyone. Provides information in multiple languages for diverse users.
• Personalized user experience: Relevant answers. Tailors responses to user needs for a more helpful experience.
• Helpful analytics: Understand user needs. Gathers data on questions to inform content and improve support.

Where can I learn more about Chatbots?

Reach out to us to schedule your Chatbot overview session to begin your chatbot journey.